Data Protection

AG88 Privacy Policy – Your data is safe with us

This page explains in plain English how AG88 collects your personal information, why it is used, and how it is kept secure. Your privacy is not just a policy to us — it is a responsibility.

Last Updated: January 2026
Written in Plain Language
Our Core Privacy Commitments
Secured with 256-bit SSL Encryption
Your data is never sold to third parties
Stored on Encrypted Servers
Right to Rectification & Erasure
Cookie Controls Are in Your Hands
GDPR-Compliant Policy
256-Bit
SSL Encryption Level
0
Sale of Data to Third Parties
24/7
Security Monitoring
GDPR
Compliant

AG88's Core Privacy Principles

The measures we have in place to keep your data secure

End-to-End Encryption

Everything you send to AG88 — whether it is a login, a payment, or personal details — is encrypted with 256-bit SSL. No one can intercept or read this information in transit.

Data Never Sold

AG88 never sells or rents your personal information, email address, or phone number to advertisers or any other third party. Your data is used solely to serve you.

Secure Server Storage

All AG88 data is stored on internationally certified secure servers, protected by firewalls, intrusion detection systems, and regular security audits.

Restricted Staff Access

Only authorised personnel within AG88 can access your information. Every access is logged and reviewed on a regular basis.

Regular Security Audits

AG88 regularly engages third-party cybersecurity experts to audit our systems. Any vulnerabilities identified are addressed immediately.

You're in Control

At AG88, you can view, correct, or request deletion of your personal information at any time. You can also manage your cookie preferences yourself.

Good to Know: By using AG88 (https://ag88.cash), you agree to this Privacy Policy. This document is written in plain, easy-to-understand language so every member knows exactly how their information is handled.

01

What Information We Collect

AG88 collects only the minimum information necessary to provide its services. No unnecessary data is requested.

Information Collected at Registration

  • Full name and date of birth (for age verification).
  • Mobile number (for OTP verification and communication).
  • Payment method details (bKash/Nagad number, bank account).
  • A copy of your National ID or passport for KYC verification.

Automatically Collected Information

When you use the AG88 website or app, certain technical information is recorded automatically. This data is used to ensure the platform runs smoothly and securely.

  • Device type, operating system, and browser version.
  • IP address and approximate location (up to city level).
  • Platform activity logs — login times, games played, and transactions.
  • Cookie and session data (see our Cookie Policy for details).
Identity Information
Contact Information
Payment Information
Activity Logs

02

Why We Use Your Information

AG88 uses your information only for specific, legitimate purposes. Each purpose is clearly outlined below.

Data Type Purpose of Use Legal Basis
Name & Date of Birth Age & Identity Verification Contractual Obligations
Mobile Number OTP & important notifications Contractual Obligations
Payment Information Transaction Processing Contractual Obligations
KYC Documents Ensuring Legal Compliance Legal Obligations
IP Address & Logs Fraud Prevention Legitimate Interest
Activity History Service Improvement Legitimate Interest

Our Commitment: AG88 never shares your data with third parties for advertising purposes. Promotional messages are sent only to members who have given their consent.


03

Data Sharing Policy

AG88 does not sell your information. However, in certain limited situations, specific data may be shared with trusted third parties.

When Your Information May Be Shared

  • Payment Processing: Only the information required to process transactions with bKash, Nagad, or your bank.
  • Legal Obligation: When we are legally required to comply with a court order or a valid request from a government authority.
  • Technology Services: Hosting and cybersecurity providers who are bound by strict confidentiality agreements with AG88.
  • Fraud Prevention: With verification services to detect suspicious activity.

When Information Is Not Shared

  • Never to advertisers or marketing companies.
  • Never to data brokers or information resellers.
  • Never used for any purpose without your consent.

Please Note: Every partner service provider working with AG88 is held to the same privacy standards we uphold. Any breach of these terms results in immediate termination of the partnership.


04

Cookie Policy

AG88's website and app use cookies — small files stored in your browser. Cookies help improve your experience and ensure the platform functions properly.

Types of Cookies We Use

  • Essential Cookies: These are essential for keeping your login session active and maintaining security. Disabling them will prevent the site from functioning properly.
  • Functional Cookies: Remembers your language preference and game settings, so you don't have to configure them every time.
  • Analytics Cookies: We collect statistics on which pages receive the most traffic and which features are used most — no personally identifiable information is ever revealed.

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features to stop working.

Essential Cookies
Functional Cookies
Analytics Cookies

05

Data Retention & Retention Period

AG88 does not retain data longer than necessary. A separate retention period is defined for each category of information.

Data Type Retention Period Reason
Account Information For as long as your account remains active Service Delivery
Transaction Records 5 Years Legal Compliance
KYC Documents 5 Years Regulatory Requirements
Activity Logs 12 Months Security Analysis
Cookie Data Session to 12 Months User Experience

After account closure, transaction and KYC data is retained for a legally required period. Once that period expires, it is securely deleted.


06

Your Rights

As an AG88 member, you have several rights over your own data. These rights can be exercised at any time.

Right to Access Your Information

You can request a copy of the information AG88 holds about you at any time. We will respond within 30 days.

Right to Rectification

If any of your information is incorrect, you can request a correction. Our support team will update it promptly.

Right to Erasure

Upon account closure, you may request deletion of all data beyond what is required by legal obligations.

Right to Restrict Processing

You can request that we limit how your information is used for specific purposes — for example, opting out of marketing messages.

Right to Data Portability

You can request your account and transaction information in a readable format (CSV or PDF).

Right to Object to Processing

You have the right to object to the processing of your data when it is based on legitimate interests. Every request will be duly considered.

To Exercise Your Rights: Email us at support@ag88.cash or reach out via Live Chat. Please include your account ID and relevant details for a faster response. AG88 aims to respond to all requests within 30 days.

07

Protection of Minors

AG88 strictly prohibits providing services to anyone under the age of 18. Age is verified during registration and confirmed through the KYC process.

If a user registers with an incorrect age and this is later discovered, the account will be closed immediately. AG88 never knowingly collects information from minors. If we become aware that a minor's data has been collected inadvertently, it will be deleted without delay.

For Parents: If you suspect a minor in your household is using AG88, contact us immediately at support@ag88.cash. We will take swift action.


08

Privacy Policy Updates

AG88 may update this Privacy Policy when necessary. Any changes will be reflected by a revised date at the top of the page, and members will be notified directly of significant changes.

Continued use of AG88 after any changes take effect will be considered acceptance of the updated policy. If you do not agree with a change, you always have the option to close your account.

Notification of Changes
January 2026
GDPR Compliant

09

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact the AG88 Data Protection Team.

  • Email: support@ag88.cash (Subject: Privacy)
  • Live Chat: Available 24/7 on the website and AG88 app.
  • Response Time: Usually within 24 hours; up to 30 days for complex requests.

Tips: When reaching out by email, include the mobile number registered to your account and clearly state the subject of your request — this helps us resolve your issue faster.

FAQ

Questions Users Frequently Ask About AG88

AG88's VIP program has three tiers — Platinum, Diamond, and Elite. At the Platinum level, the maximum single bet is ৳50,000, you receive 15% cashback on monthly net losses, and you get priority support. At the Diamond level, daily withdrawals become unlimited, betting limits increase to ৳2 lakh, cashback rises to 25%, and most notably, you are assigned a dedicated account manager who provides personal assistance. At the Elite level, all limits are completely removed, cashback exceeds 30% with no cap on the amount, payouts of any size are guaranteed within 5 minutes, and a personal VIP host is available 24/7. Elite members also gain access to custom bonus packages and exclusive tournaments.

Deposits at AG88 via bKash or Nagad are typically instant — in most cases, the funds appear in your account within 2 to 5 minutes. If more than 10 minutes have passed, first check the transaction status in your bKash or Nagad app to confirm whether the amount was actually deducted. If it was, note down the Transaction ID (TrxID). Then contact AG88 via Live Chat or at support@ag88.cash, and provide the TrxID, the time of transfer, the amount, and the sender's number. The AG88 support team will manually verify the transaction and typically resolve the issue within 15 to 30 minutes. For bank transfers, processing may take 1 to 3 hours — in that case, share your bank reference number with support.
Your Information Is Secure

At AG88 With Peace of Mind Join Us — Privacy Is Our Promise

Register for free with confidence — your data is safe with us. Your privacy is our top priority at AG88. Get started today.

SSL Encryption
Data Never Sold
GDPR Compliant

18+ • Gamble Responsibly • Terms & Conditions Apply

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